Help & Support
We're here to help you succeed
Find answers to common questions, get help with your account, or contact our support team for personalized assistance.
Need Immediate Help?
Email Support
Send us a detailed message
Phone Support
Call us for immediate assistance
Help Categories
Getting Started
Learn how to use TorqueOnline for the first time
- How to create an account
- Finding gyms in your area
- Making your first booking
- Understanding the booking process
Account & Profile
Manage your account settings and preferences
- Updating your profile information
- Changing your password
- Managing notification preferences
- Deleting your account
Bookings & Payments
Everything about booking sessions and payments
- How to book a session
- Canceling or rescheduling bookings
- Payment methods accepted
- Understanding refunds
Troubleshooting
Common issues and how to resolve them
- App not loading properly
- Payment failed issues
- Booking confirmation problems
- Account access issues
Frequently Asked Questions
How do I cancel a booking?
You can cancel your booking up to 24 hours before the session. Go to your bookings page, find the session you want to cancel, and click the cancel button.
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, and digital wallets including Paytm, Google Pay, and PhonePe.
How do I find gyms near me?
Simply enter your location or allow us to access your location, and we'll show you all available gyms and fitness centers in your area.
Can I reschedule my booking?
Yes, you can reschedule your booking up to 12 hours before the session. Go to your bookings and select the reschedule option.
What if I'm not satisfied with a session?
If you're not satisfied with your session, please contact our support team within 24 hours. We'll work with you to resolve the issue or provide a refund.
Still Need Help?
Our support team is available 24/7 to help you with any questions or issues. Don't hesitate to reach out!